Frequently Asked Questions
How are Water Spirals made?
Each Water Spiral is made of solid copper tubing, with brass fittings and a steel ground spike. Simple yet strong, it is carefully built and tested by the Tasmanian craftspeople who make it.
What are the dimensions of each type of Water Spiral?
Pirouette in large and courtyard sizes.
Large spirals are approx. 1.2metres high and have an average 40cm head diameter. Dependent upon the model and tap flow, they will water an area of 7-10 metres diameter.
Courtyard Spirals are 65cm high, with a 28cm diameter. They can cover an area of 6-8 metres diameter
How do I assemble a Water Spiral?
When you receive your Water Spiral you will notice that its head fits simply into a brass spindle on the long copper stem. This is attached to a steel footplate and ground spike. A universal tap adapter (not included) screws onto the steel footplate and will attach to a 12mm hose. For more detailed instructions and practical advice on how to assemble, use and store your Water Spiral click here.
How do I use my Water Spiral?
After you turn on the tap, you can alter the patterns of a Water Spiral spray simply by adjusting the water pressure.
How do I buy a Water Spiral?
You can order online here, or email info@waterspirals.com
Pricing?
All Water Spiral prices are shown in Australian dollars and are inclusive of GST.
Availability?
Water Spirals are made by hand. Though some stock may be available at the time of your order, often your desired Water Spiral will need to be custom made. It may take up to three weeks to produce and ship your order. For more information about Water Spiral availability, please contact us here.
Shipping?
We ship worldwide. Shipping prices vary by design, quantity and final destination.
In general, shipments within Australia should arrive in 3-10 business days from the date they are shipped. Please note, you will receive an order confirmation email soon after you place your order. This will be followed by a shipping confirmation email to notify you that your order has been shipped. We do not guarantee arrival times on shipments.
For express and international shipments, please contact us for a quote.
I live in the Hobart area. Can I pick up or arrange for local delivery?
We offer free local pickup or delivery within Hobart City. Select ‘Free Local Pick Up or Delivery at checkout. Once your order is ready, we will contact you to arrange a time for pick up or delivery.
Damage during shipping?
All care is taken to ensure Water Spirals arrive safe and sound. They are packed very carefully, but on the very odd occasion damage may occur during transit.
Australian customers: If your order is delivered and has been damaged in transit, please take a photo of the damage (including packaging) and email to us for our records. It is an Australian Post requirement that you take the parcel to your local Post Office to lodge a request for compensation. Compensation may be paid and this is entirely at the discretion of Australia Post.
Contact us at info@waterspirals.com